01

Network Support & Monitoring

24/7RemoteSLA-backed

Your network is the one system every other system depends on. We watch it around the clock: fault detection, traffic analysis, and rapid troubleshooting, handled by engineers who fix issues rather than just log them.

Most problems are resolved before your users notice them. When something needs hands-on work, one engineer owns it end to end and keeps you informed in plain language, under SLA-backed response times.

What’s included

  • 24/7 monitoring and alerting
  • Fault diagnosis and resolution
  • Traffic and capacity analysis
  • Proactive maintenance windows
  • Monthly SLA reporting
02

IT Infrastructure

On-premiseCloudHybrid

We design, deploy, and manage infrastructure sized to your business: on-premise, cloud, or hybrid. Not the biggest architecture we can sell you, but the setup that fits how you actually work.

From the first design workshop to day-two operations, the same team stays accountable. Everything we build is documented and handed over, so you are never dependent on us to understand your own environment.

What’s included

  • Architecture and design
  • Deployment and migration
  • Cloud, on-premise, and hybrid environments
  • Hardware lifecycle management
  • Full documentation and handover
03

IT Staffing Solutions

ContractPermanent5–7 day SLA

Certified engineers placed into your team in 5 to 7 business days, matched on skills, language, and culture. No CV spam: you get a short list of people we would put on our own projects.

Contract or permanent, one engineer or a whole team. If we cannot place someone, you pay nothing.

What’s included

  • Contract and permanent placements
  • 5–7 day placement SLA
  • Skill- and language-matched shortlists
  • Engineers certified across Cisco, Microsoft, AWS, and more
  • No placement, no fee
04

Managed IT Support

On-siteRemoteRetainer

One fixed monthly retainer, one number to call, one team accountable. On-site and remote support with a dedicated account lead who knows your environment before the phone rings.

Costs stay predictable, service is reviewed with you monthly, and critical issues get a response in less than 1 hour.

What’s included

  • On-site and remote support
  • Dedicated account lead
  • Fixed monthly pricing
  • Monthly service reviews
  • Response in under 1 hour for critical issues
05

24/7 Service Desk

Follow-the-sunL1–L3Multilingual

A follow-the-sun helpdesk with zero coverage gaps. L1 to L3 support in multiple languages, staffed by people who are awake and on duty whenever your team is working, wherever they are.

It plugs into the tools you already run rather than forcing new ones on you.

What’s included

  • 24/7 follow-the-sun coverage
  • L1–L3 support
  • Multilingual agents
  • ServiceNow, Jira, Slack, PagerDuty, and Teams integrations
  • Ticket trend reporting
06

IT Consulting & Projects

Fixed-priceT&MStarts in 5 days

Senior technical resource for scoped engagements: migrations, audits, deployments. Clear deliverables, agreed in writing before the first billable hour.

Fixed-price or time-and-materials, with work starting within 5 business days of sign-off.

What’s included

  • Migrations, audits, and deployments
  • Fixed-price or time-and-materials
  • Scope and timeline in writing
  • Starts within 5 business days
  • Post-delivery support included
07

Cybersecurity & Compliance

ISO 27001Cyber EssentialsGDPRPen Testing

Security audits, vulnerability assessments, and penetration testing, plus compliance advisory for ISO 27001, Cyber Essentials, and GDPR.

We do not just find the holes. We help you close them: a prioritised remediation plan, hands-on fixes where you want them, and re-testing until it is done.

What’s included

  • Security audits and vulnerability assessments
  • Penetration testing
  • ISO 27001 and Cyber Essentials advisory
  • GDPR compliance
  • Remediation support and re-testing

Not sure which one you need?

Describe the problem. An engineer will tell you what it takes to fix it.

Get in Touch