Critical issues get a response in less than 1 hour, guaranteed under SLA. Our follow-the-sun model means an on-call engineer is always awake and on duty, regardless of time zone or day of week.

We’re active across 70+ countries around the globe. We’re actively expanding, so contact us if your country isn’t listed.

Our standard placement SLA is 5–7 business days for contract and permanent roles. For urgent on-site support we can mobilise within 24–48 hours depending on location, skill, and language requirements.

Our network includes engineers certified across Cisco (CCNA/CCNP/CCIE), Microsoft (Azure, M365), CompTIA, ITIL v4, AWS, VMware, and more. We match engineers to each engagement based on your specific technology stack and SLAs.

Yes. We offer both fixed-price projects and monthly managed retainers. Every proposal includes a full scope, timeline, and cost breakdown before a single billable hour begins. No surprise invoices.

Our network monitoring platform integrates natively with ServiceNow, Jira, Slack, PagerDuty, and Microsoft Teams. For custom integrations into other ITSM or CMDB systems, our consulting team can scope and build to your requirements.